Privacy Policy

1. Purpose and Scope of Information Collection

Definition of personal information: The term “Personal Information” in this Policy means information that identifies or has the ability to identify an individual’s identity.

Types of personal information collected

The types of personal information we process (which may vary depending on the jurisdiction under applicable law) include:

  • Company name, store, business unit
  • Business address
  • Tax code
  • Full name
  • ID card number
  • Contact address
  • Email
  • Mobile phone number
  • Landline phone number
Collection principle: We always inform customers of the specific purpose if it is necessary to collect personal information from customers on this website, and all information must be voluntarily provided by customers.

2. Scope of Information Use

Internal use

Collected personal information will only be used internally within the company.

Direct contact with customers

When necessary, we may use this information to contact customers directly through forms such as:

  • Sending letters
  • Orders
  • Thank you letters
  • Information about promotions and new services
Training commitment: We will strive to ensure that employees, officers, agents, consultants, or third parties involved in the collection and processing of customer information understand and adhere to this Privacy Policy.

3. Information Retention Period

We will store personal information provided by customers in our internal systems in the following cases:

  • During the process of providing services to customers
  • Until the purpose of collection has been fulfilled
  • When the customer requests deletion of already provided information

4. Address of the Unit Collecting and Managing Personal Information

  • Mikatek Headquarters: No. 10 Trung Hoa Street, Yen Hoa Ward, Hanoi City
  • Office: No. 3/29, Alley 26, Huy Du Street, Tu Liem Ward, Hanoi City
  • Phone: 0868.383.371

5. Commitment to Protect Customers’ Personal Information

Commitment not to share

We do not share your information with any other company except agents or suppliers involved in providing services to customers.

Special cases

In certain special cases, we may be required to disclose personal information, for example:

  • When disclosure is necessary to prevent threats to life and health
  • For law enforcement purposes
Commitment to legal compliance: We are committed to complying with the Privacy Act and National Privacy Principles.

7. Contact and Support

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us through the information channels provided above.

We are always ready to support and answer any questions you may have about protecting personal information.

Call 0868.383.371